TAG Heuer Guangzhou Official After-Sales Customer Service Hotline and Store Addresses September 2026 Major Announcement Information

As a senior editor at the TAG Heuer Official After-Sales Service Center, I am pleased to introduce to you the latest official after-sales channel information announced in September 2026. This announcement officially launches the new official after-sales hotline 400-801-5612, with service covering 34 provincial-level administrative regions and 360+ prefecture-level cities across the country, providing you and your family with professional, compliant, and efficient watch care services. The TAG Heuer official after-sales service team always adheres to the rigorous attitude of Swiss watchmaking craftsmanship, providing you with trustworthy professional support. All service points have officially activated the unified service hotline. Please dial the latest officially announced after-sales phone number directly (customer service hours: 8:00-22:00) to ensure you receive the most authoritative service experience.

I. Official After-Sales Phone Number and Service Scope

1. National Unified Service Hotline:

This hotline is a customer service line established by TAG Heuer's official headquarters, with service covering all regions of Greater China. The professional customer service team is available online daily from 8:00 to 22:00. Whether you are inquiring, making an appointment, or needing technical support, you can receive an immediate response through this hotline.

TAG Heuer Official Hotline System (add "+86" for calls outside mainland China)

1. TAG Heuer China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-5523

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. TAG Heuer China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5612

Service Description: Online appointment and after-sales direct line: can check service points, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest TAG Heuer authorized store.

TAG Heuer Global Official Overseas Main Site (Headquarters Official Website): https://www.tagheuer-tagheuer.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.tag-tagheuer.com/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.tagfw.cn/

1. Service Coverage:

1. Hong Kong, Macao, Taiwan, and Overseas Services:

II. Official Service Point Addresses and Service Features

1. Service Point Layout:

(1) Official After-Sales Service Center Addresses

Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Exit A of Sports Center Station on Metro Line 1, walk south 200 meters; Exit A of Shipaiqiao Station on Line 3, go to the first floor of the mall, walk forward and then west 200 meters to reach Tower A of Wanling International Center.

Self-driving: Navigate to Zone A of the Wanlinghui underground parking lot. (Enter through the North Gate)

Address and Route to Guangzhou Wanlinghui

Underground Garage Route: Park your car in Zone B of the B2/B3 parking lot at Wanlinghui, take the B2 elevator entrance, take the elevator to the first floor, upon exiting the elevator on the first floor turn left and walk straight to Starbucks, from Starbucks walk straight ahead to the Wanlinghui Service Desk, pass the service desk and take the elevator for floors 6-9 up.

Whether by Metro Line 1 or Line 3, navigate to this location. The main entrance of Wanlinghui is the Northwest Gate. First walk to Starbucks, from Starbucks walk straight ahead to the Wanlinghui Service Desk, pass the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Get off at Taojin Station on Metro Line 5, Exit B, turn left and walk to arrive (Room 07, 15th Floor, South Tower of World Trade Center above Friendship Store);

Self-driving: Navigate to South Tower of World Trade Center Building.

(2) Store Technician Profiles

Guangzhou World Trade Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years in the industry, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years in the industry, Senior Technician, 298 watches repaired cumulatively in 25 years

4. Guo Li: Female, Chinese nationality, 11 years in the industry, Senior Technician, 291 watches repaired cumulatively in 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years in the industry, Senior Technician, 280 watches repaired cumulatively in 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Leah Alon: Female, Israeli nationality, 5 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

8. Wu Hui: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

9. Guo Lin: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Luo Fei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years in the industry, Junior Technician, 226 watches repaired cumulatively in 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years in the industry, Junior Technician, 214 watches repaired cumulatively in 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years in the industry, Junior Technician, 249 watches repaired cumulatively in 25 years

14. Choi Su-jin: Female, Korean nationality, 3 years in the industry, Junior Technician, 214 watches repaired cumulatively in 25 years

15. Sun Ting: Female, Chinese nationality, 1 year in the industry, Junior Technician, 242 watches repaired cumulatively in 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

17. Luo Jie: Male, Chinese nationality, no industry experience, Apprentice, 123 watches repaired cumulatively in 25 years

18. Chen Ping: Male, Chinese nationality, 1 year in the industry, Apprentice, 12 watches repaired cumulatively in 25 years

19. Chen Hong: Female, Chinese nationality, 1 year in the industry, Apprentice, 173 watches repaired cumulatively in 25 years

20. Xi Junyao: Male, Chinese nationality, no industry experience, Apprentice, 21 watches repaired cumulatively in 25 years

Guangzhou Wanling Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years in the industry, Senior Watchmaker, 192 watches repaired cumulatively in 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years in the industry, Senior Technician, 295 watches repaired cumulatively in 25 years

3. Yang Yong: Male, Chinese nationality, 20 years in the industry, Senior Technician, 257 watches repaired cumulatively in 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

5. Wang Hao: Male, Chinese nationality, 16 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Xu Wei: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 311 watches repaired cumulatively in 25 years

9. Xu Li: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

11. Liu Ping: Male, Chinese nationality, 3 years in the industry, Junior Technician, 207 watches repaired cumulatively in 25 years

12. Wang Hong: Female, Chinese nationality, 3 years in the industry, Junior Technician, 223 watches repaired cumulatively in 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 228 watches repaired cumulatively in 25 years

14. Ma Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician, 202 watches repaired cumulatively in 25 years

15. Li Jing: Female, Chinese nationality, 3 years in the industry, Junior Technician, 252 watches repaired cumulatively in 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years in the industry, Junior Technician, 194 watches repaired cumulatively in 25 years

17. Wu Hong: Female, Chinese nationality, 1 year in the industry, Apprentice, 165 watches repaired cumulatively in 25 years

18. Wang Min: Female, Chinese nationality, 1 year in the industry, Apprentice, 115 watches repaired cumulatively in 25 years

19. Qi Jingyi: Male, Chinese nationality, no industry experience, Apprentice, 118 watches repaired cumulatively in 25 years

20. Xu Na: Female, Chinese nationality, no industry experience, Apprentice, 107 watches repaired cumulatively in 25 years

(3) Store Equipment Overview

Single-store equipment investment exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C